Dirt Sack

Warranty Policy

All Dirtsack products have a 3-year warranty; The brand stands tall behind the renowned quality and craftsmanship they are known for. Being riders we also appreciate the unpredictability of terrain and conditions on rides and the toll they take on man machinery and equipment. If a Dirtsack reaches you with a defect in materials or workmanship we will repair or replace the bag, at our discretion. We do not cover Damages resulting from misuse, abuse, negligence and normal wear and tear in the course of use. Cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics) we look at with scorn ;)…a little grease or engine oil never bothered a biker! Any damage to contents of a bag or loss of the same, loss of time, or similar expenses is not covered. All material used on your Dirtsack, be it fabric, webbing, plastic components etc, will deteriorate with age and prolonged use.  Any damage resulting from the same is not covered under warranty. Not sure if you fit the bill? Have the bag inspected by the dealer you bought it from or send the brand a couple of pictures.

Warranty Policy Details
If your bag qualifies for repair / replacement under warranty, all you need to do is to send it to the brand – postage paid. Once the product is received along with a proof of purchase, they will evaluate the claim at the earliest. If the claim meets their guidelines, they will replace or repair your product at their discretion. In case a product is out of stock or production, they may recommend a similar product as replacement. When sending your bag to them for a warranty claim we recommend using a reputed courier service that provides a secure tracking number and door delivery. Once your bag is safely in their hands the warranty process will begin. They have a formidable reputation of providing stellar service…Deliveries at unearthly hours – for that ride ‘that just came up!’

Refund policy
If for any reason you are not happy with the quality of the product you have purchased – either on account of material or workmanship, you can return the product, unused and in its original packing, with a proof of purchase, within 10 days of purchase to the dealer you purchased the product from, for a full refund. No questions asked! All we insist on is that the product should not have been used at all. The dealer shall have sole discretion to decide on the same. We recommend using a reputed courier service that provides a secure tracking number and door delivery. Once your bag is safely in our hands and we’re convinced the product has not been used, the refund process will be initiated.

If due to unavoidable circumstances the order is not shipped the order shall be cancelled and refunded. We shall credit the amount paid on original purchase to the same account used while making the purchase.

Fly Racing

Fly Racing India provides a warranty on every item we sell. Please remember that the warranty specifically covers manufacturing defects only. Each product is covered against any manufacturing defect and comes with a warranty of 5 years from the date of purchase.

PROCEDURE FOR WARRANTY CLAIM:

All Fly Racing products approved for a warranty claim will be repaired or replaced by the company. Our aim is to examine each claim on an individual basis and work with the customer towards resolving the claim in a mutually. If the product is not available or discontinued, we will provide other alternative model for you. There will be no refund if the product is not available. The replacement will be done if the product is in stock.

The original invoice of the product issued by an authorized reseller/dealer must accompany the warranty claim.
Products purchased less than the MRP under offers or discounts will not be covered under warranty.
You may approach the reseller or dealer for assistance or mail the Company directly at [email protected]
You can’t claim without valid invoices. Warranty claims can be done only at our Pune service center.

Details to be mentioned in the email are as follows:
1) Customer Name
2) Purchase Date
3) Description with images
4) Scanned copy of Invoice/Bill
You are requested to ship the replacement of the products to Million Rides address.

Inline 4

Returns and Replacement Policy

In order to be eligible for a refund, the product has to be returned within 15 calendar days of their purchase. The product must be in the same condition as you receive it and undamaged in any way.

You can email the brand at [email protected] or call us at 9035974769 we will collect the necessary information to process the refund to their bank account within 5 days of the product being reached to us.

Mototech

Warranty Policy
To be able to “Claim Warranty” on your MotoTech product/s, you must register your MotoTech product/s on the below link.

 https://mototech.in/pages/register-your-mototech-purchase

Register your MotoTech product/s above to authenticate your purchase and be eligible for Warranty Claim. We stand by our products and would love to help you if you face any problems with our products, as long as it is within reason.
All “Registered” Mototech product purchases are eligible for a TWO years warranty (from the date of purchase by the original owner ONLY), subject to the following terms and conditions:

  • Replacement warranty is applicable only on existing manufacturing defects present in an unused item which covers…
    – Damaged Fabric
    – Damaged/non-functional Zippers/buttons, etc.
    – Workmanship issues like stitching/finishing, etc.
  • This warranty covers defects against craftsmanship only, and does not include damage/s due to normal wear-and-tear from use or misuse and failure to comply with the product instructions.

Procedure to claim warranty:
a) Offline Reseller (Store Retailer / Dealer) : Please note that the buyer should approach the Offline Reseller where the product was originally purchased, and the Offline Reseller will in turn handle the rest for you after checking the item.
b) Online Reseller (Online / Web Retailer) : If purchased from an online reseller, then please email with a picture by replying to your order email along with a copy of the purchase invoice, and the Online Reseller will send you step-by-step instructions.
IMPORTANT**** Please do not approach other resellers or please do not send the product to MotoTech unless requested by team MotoTech.
Please Note:
– All warranty claims will be entertained from the Offline / Online Reseller only.
– We may ask the Reseller to provide pictures and details that would describe the defect, so that we can study the problem and resolve at the earliest.

  • After Step 3, the reseller will inspect and decide whether the product is eligible for a warranty claim or not. Subject to this decision, if required by MotoTech, then the reseller will forward the product to MotoTech (along with copy of the customer’s purchase invoice) for further evaluation. If the product is found to be defective by MotoTech, it will be repaired and returned to the reseller / customer. If repair is not possible, then the product will be replaced with similar product from the existing range available at that moment. If similar product is not available, then the buyer can select any other product of similar value from the existing MotoTech range of products.
  • Costs involved with Shipping of the defective product to MotoTech is the responsibility of the Reseller / Customer, and costs involved with shipping the product back to the reseller / customer will be the responsibility of MotoTech. International customers are responsible for all shipping and other incurred expenses such as duties, taxes.. etc.
  • In no event shall MotoTech be liable for damages or expenses directly or indirectly arising from the use of MotoTech products or for special, indirect, incidental or consequential damages of any nature whatsoever except for the liability to repair or replace goods covered by warranty.

    Exceptions:
    i) Any MotoTech products used by multiple people (rentals, film shoots, club members, etc.), are NOT COVERED UNDER WARRANTY.
    ii) MotoTech does not offer any blanket warranty across the product range due to the inherent rough use associated with nature of activities such as motorcycling and motorbiking.

    Prerequsite to Claims:

    i) Registration of MotoTech Product Purchase is done within 15 days of purchase.
    ii) Product is not purchased at any discount/offer/clearance sale.
    iii) Product is purchased from an authorized reseller.
    iv) Date of Purchase is not more than 24 months from claim date.
    v) Proof of purchase showing that the customer has paid the full price (MRP) at the time of purchase is required.
    vi) The customer’s Purchase Invoice needs to have the Customer’s Name and Contact Number.

Racer

Warranty :

All our products come with a 6 months warranty period against any manufacturing defects. 
Shipping for returns:

  • In case of returns (according to our return policy) the customer can re-pack the items properly & sent it back to us. On request GTHouse can also arrange for pickup.

Return Policy:

  • We believe you had options but you chose us over the others. We thank you for that & we are thrilled to be your choice. Likewise, we believe you have a right to be thrilled with your purchase.

If for any reason you are not happy with the quality of the product you have purchased – either on account of defective material or manufacturing issue, you can return the product, unused and in its original packing, with a proof of purchase, within 7 days of purchase us. Please do get in touch with us before sending your product over. Once we receive the product back safely in our hands and we’re convinced the product has not been used the refund process will be initiated.

Route 95

Exchange & Returns

  • Once a product is shipped Route95 Motorcycle Supply Co. will not entertain a request for Exchange & Returns of goods purchased.
  • If your product that is found to be damaged or faulty within 7 days of it arriving with the customer will be directly replaced once the item in question has been returned to us. (Please refer to Warranty & Support for more details

Warranty & Support

As a sign of commitment to our customers, we at Route95 Motorcycle Supply Co. provide a warranty against manufacturing defects on most of the items we sell.

  • The warranty is valid for six months from the date of purchase for R95 Helmet Bluetooth Headset and all GUB mobile holders (excluding GUB silicon grip).
  • The warranty is valid for 3-years from the date of purchase for FuelFriend 1.5L & 2.0L fuel canisters (cans only)
  • Please remember that the warranty specifically covers manufacturing defects only. It does not cover damage caused by improper care, mishandling, misuse, neglect, unauthorized alterations / repairs / modifications, accidental damage, or the natural wear and tear of materials & components that occurs

after extended use & exposure to environment. The tax invoice of the product issued by an authorized reseller/dealer MUST accompany the warranty claim. Claims without valid invoices will not be entertained. This warranty also excludes all claims to any incidental or consequential loss to personal

property. Please note that the warranty applies only to the original customer. Our aim is to examine each claim on an individual basis and work with the customer towards resolving the claim in a mutually satisfactory manner. Any item that is found to be damaged or faulty within 7 days of it arriving with the customer will be directly replaced once the item in question has been returned to us. The charges to return the product to us will be borne by Route95 Motorcycle Supply Co. Should a product develop a fault and become defective outside of the first 7 days of receipt of goods and is still

under warranty, the item will need to be returned to us by the customer at their own expense. We will review the warranty claim and get back to you with the way- ahead. After inspecting the product and confirming the defect, we will, at our discretion, either repair or replace your product free of charge or any charges if applicable will be communicated directly before proceeding with the repair. If your product is no longer available, we will replace it (after confirming with you) with a similar product of equal value. There will be no reimbursement or refund. Products repaired or replaced under warranty will be shipped free of charge.

  • Please note: Warranty Claims on any of our Products will be honoured only if purchased from our Authorized Dealers
Rynox

WARRANTY POLICY
As a sign of commitment to our customers, we at Rynox Gears provide a warranty on every item we sell. The warranty is valid for six months from the date of purchase. Please remember that the warranty specifically covers manufacturing defects only.

It does not cover damage caused by improper care, mishandling, misuse, neglect, unauthorized alterations/repairs, accidental damage, or the natural wear and tear of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.). The tax invoice of the product issued by an authorized reseller/dealer MUST accompany the warranty claim. Claims without valid invoices will not be entertained. This warranty also excludes all claims to any incidental or consequential loss to personal property. Please note that the warranty applies only to the original customer. Our aim is to examine each claim on an individual basis and work with the customer towards resolving the claim in a mutually satisfactory manner.

Any item that is found to be damaged or faulty within 10 days of it arriving with the customer will be directly replaced once the item in question has been returned to us. The charges to return the product to us will be borne by Rynox Gears. Should a product develop a fault and become defective outside of the first 10 days of receipt of goods and is still under warranty, the item will need to be returned to us by the customer at their own expense.

You are required to fill the warranty claim form (https://rynoxgears.com/pages/rynox-customer-support-product-support-warranty-claim-form). Our team will review the warranty claim form and get back to you with the way- ahead.

After inspecting the product and confirming the defect, we will, at our discretion, either repair or replace your product free of charge. If your product is no longer available, we will replace it (after confirming with you) with a similar product of equal value. There will no reimbursement or refund. Products repaired or replaced under warranty will be shipped free of charge.

Returns and Exchange
If for any reason, you feel you need to exchange a product for wrong size or any other reason, we will assist you with an exchange. Email us for processing your return at [email protected] Returns will not be accepted unless the same has been communicated to us through email after 7 days of the purchase date.

The requested exchange will only be processed if the products are in new/unused condition and include original product packaging with all the tags. Please note that the original shipping charges (as on actual) are non-refundable. The cost of returning the goods will be borne by the customer.

*Please note that the operations of courier companies are not in our control and we cannot be held responsible for delays and thus the delays in your trip. However, we assure you that we try to get the order delivered to you at the earliest.

REPAIR POLICY
The repair policy exclusively covers only those products which are no longer under warranty.

The Process:
Repairs of wear and tear can be done by us for a fee, subject to verification of the feasibility of repair; solely at our discretion. To send in your case for a feasibility check, email us at [email protected] with detailed and clear pictures of the area of concern on the product, and give a detailed description of how the wear and tear has taken place. If you receive a positive reply from us, you can send the product to us for a physical inspection and get a quote for the repair. The shipping costs have to be borne by you. We suggest you use insured shipping when you are sending your product to us for repair. Rynox Gears or its partners will not be responsible for any loss or damage to the items during transit.

Turnaround Time
If the fees quoted by us are acceptable to you, we will then proceed with the repair and will try to get the product back to you as soon as possible. The whole process typically takes about 15 working days once we receive the product. However, it could take longer during peak season.

 

Shima

Warranty :

All our products come with a 6 months warranty period against any manufacturing defects. 
Shipping for returns:

  • In case of returns (according to our return policy) the customer can re-pack the items properly & sent it back to us. On request GTHouse can also arrange for pickup.

Return Policy:

  • We believe you had options but you chose us over the others. We thank you for that & we are thrilled to be your choice. Likewise, we believe you have a right to be thrilled with your purchase.

If for any reason you are not happy with the quality of the product you have purchased – either on account of defective material or manufacturing issue, you can return the product, unused and in its original packing, with a proof of purchase, within 7 days of purchase us. Please do get in touch with us before sending your product over. Once we receive the product back safely in our hands and we’re convinced the product has not been used the refund process will be initiated.

Zandona

Warranty :

All our products come with a 6 months warranty period against any manufacturing defects. 
Shipping for returns:

  • In case of returns (according to our return policy) the customer can re-pack the items properly & sent it back to us. On request GTHouse can also arrange for pickup.

Return Policy:

  • We believe you had options but you chose us over the others. We thank you for that & we are thrilled to be your choice. Likewise, we believe you have a right to be thrilled with your purchase.

If for any reason you are not happy with the quality of the product you have purchased – either on account of defective material or manufacturing issue, you can return the product, unused and in its original packing, with a proof of purchase, within 7 days of purchase us. Please do get in touch with us before sending your product over. Once we receive the product back safely in our hands and we’re convinced the product has not been used the refund process will be initiated.

Viaterra

Warranty :

Warranty is valid for 12 months from the date of purchase, and Viaterra’s liability is limited to repair or replacement of the product.

  • Does not cover regular wear and tear that is par-for-the-course
  • Does not cover improper care, mishandling, misuse, neglect, unauthorised repairs or customizations or modifications, accidental damage.
  • Does not cover contact with hot surfaces like the exhaust or nicks/cuts due to sharp objects.
  • Does not cover colour fading due to exposure to the sun.
  • Does not cover any consequential or incidental loss or damage.
  • Does not cover products sold under stock clearance offers at a discount.